Statistik Piagam Pelanggan 2020
Status Report On SSM’s ROB Client Charter 2020
-Overall SSM Achievement-
New Business Registration (Form A)
| 1 Hour
| 99.28
| 99.73
| 98.77
| -
| 100
| 99.34
| 99.46
| 99.32
| 99.40
|
99.78
|
99.48
|
97.20
|
Renewal of Business Registration (Form A1)
| 15 Mins | 99.85
| 99.92
| 99.86
| 100
| 99.95
| 99.94
| 99.88
| 99.90
| 99.94
| 99.93
|
99.98
|
99.98
|
Registration of Change of Business Address (Form B1)
| 1 Hour |
99.64
| 99.85
| 100
| -
| 100
| 99.94
| 99.85
| 99.53
| 99.62
|
99.37
|
99.93
|
99.25
|
Registration of Change in Type of Business (Form B2)
| 1 Hour |
99.48
| 99.44
| 100
| -
| 100
| 99.78
| 99.85
| 99.10
| 99.74
|
98.60
|
100
|
94.55
|
Registration of Change of Particular on Branches (Form B3)
| 1 Hour
|
100
| 100
| 100
| -
| 100
| 100
| 99.77
| 100
| 99.86
|
100
|
99.30
|
99.43
|
Registration of Change of Information of Owner/Partner (Form B4)
| 1 Hour |
99.68
| 99.35
| 99.94
| -
| 99.46
| 99.82
| 99.78
| 99.61
| 99.87
|
99.50
|
99.30
|
99.18
|
Termination of Business (Form C)
| 15 Mins |
97.67
| 92.80
| 97.02
| -
| 97.62
| 97.32
| 97.35
| 97.56
| 97.36
| 98.44
|
98.60
|
90.80
|
Status Report On SSM’s ROC Client Charter 2020
-Overall SSM Achievement-
Incorporation of A New Company (Form 6)
| 1 Day |
100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
100
|
Approval of Name (Form 13A)
| 1 Day |
| | | | | | |
| |
|
|
|
Commencement of Business for Public Companies (Form 18)
| 1 Day |
100
| 100
| 100
| -
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
100
|
Change of Company Name (Form 11 (21))
| 1 Day |
96.50
| 98.72
| 99
| -
| 100
| 100
| 100
| 100
| 99.88
| 100
|
100
|
100
|
Conversion of Status (Form 11 (26))
| 1 Day |
100
| 100
| 100
| -
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
100
|
Registration of Charge (Form 34)
| 2 Days |
94.34
| 99.25
| 100
| 100
| 100
| 100
| 100
| 100
| 99.99
|
100
|
100
|
100
|
Nota :
- Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan
- Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011