Statistik Piagam Pelanggan 2019
Status Report On SSM’s ROB Client Charter 2019
-Overall SSM Achievement-
New Business Registration (Form A)
| 1 Hour
| 92.2
| 99.54
| 97.68
| 98.93
| 99.55
| 99.10
| 95.15
| 99.03
| 98.07
| 98.19
|
99.43
|
99.40
|
Renewal of Business Registration (Form A1)
| 15 Mins | 99.93
| 99.93
| 99.95
| 99.94
| 99.96
| 99.95
| 97.34
| 99.93
| 99.93
| 99.91
|
99.94
|
99.96
|
Registration of Change of Business Address (Form B1)
| 1 Hour | 99.23
| 99.01
| 99.38
| 98.51
| 98.11
| 99.30
| 97.21
| 99.77
| 99.43
| 99.47
|
99.91
|
99.83
|
Registration of Change in Type of Business (Form B2)
| 1 Hour | 98.61
| 98.66
| 98.58
| 99.86
| 98.55
| 98.33
| 95.86
| 98.95
| 99.26
| 99.07
|
99.07
|
98.16
|
Registration of Change of Particular on Branches (Form B3)
| 1 Hour
| 98.30
| 99.87
| 99.80
| 99.08
| 100
| 98.85
| 97.07
| 99.24
| 99.32
| 100
|
99.80
|
99.11
|
Registration of Change of Information of Owner/Partner (Form B4)
| 1 Hour | 99.11
| 99.23
| 99.20
| 99.20
| 99.48
| 98.78
| 96.07
| 99.37
| 99.53
| 99.47
|
99.81
|
99.50
|
Termination of Business (Form C)
| 15 Mins | 96.56
| 97.30
| 95.31
| 90.64
| 98.25
| 97.23
| 91.19
| 97.20
| 97.21
| 97.22
|
97.83
|
97.94
|
Status Report On SSM’s ROC Client Charter 2019
-Overall SSM Achievement-
Incorporation of A New Company (Form 6)
| 1 Day | 98.66
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
91.67
|
Approval of Name (Form 13A)
| 1 Day | 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
Commencement of Business for Public Companies (Form 18)
| 1 Day | 100
| 100
| 98.67
| 97.20
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
Change of Company Name (Form 11 (21))
| 1 Day | 99.70
| 100
| 99.84
| 99.69
| 99.98
| 100
| 100
| 100
| 99.34
| 99.86
|
100
|
99.86
|
Conversion of Status (Form 11 (26))
| 1 Day | 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
Registration of Charge (Form 34)
| 2 Days | 100
| 100
| 100
| 100
| 99.98
| 100
| 100
| 100
| 99.95
| 99.95
|
100
|
99.88
|
Nota :
- Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan
- Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011