Statistik Piagam Pelanggan 2018
Status Report On SSM’s ROB Client Charter 2018
-Overall SSM Achievement-
New Business Registration (Form A)
| 1 Hour
| 97.03 | 97.63 | 95.72 | 96.27
| 96.58 | 98.99
| 96.80 | 95.14
| 96.08
| 97.14
| 98.07
| 99.44
|
Renewal of Business Registration (Form A1)
| 15 Mins | 99.77 | 97.98 | 99.42 | 99.82
| 99.84 | 96.71
| 99.88 | 99.88
| 99.84
| 99.76
| 99.83
| 99.94
|
Registration of Change of Business Address (Form B1)
| 1 Hour | 97.71 | 97.57 | 97.48 | 97.36
| 99.72 | 99.48
| 98.79 | 99.40
| 99.49
| 98.33
| 95.36
| 99.15
|
Registration of Change in Type of Business (Form B2)
| 1 Hour | 97.57 | 97.64 | 97.22 | 97.54
| 99.29 | 99.45
| 98.24
| 99.03
| 100
| 99.52
| 99.08
| 94.77
|
Registration of Change of Particular on Branches (Form B3)
| 1 Hour
| 97.97 | 97.57 | 97.63 | 97.87
| 98.96 | 99.72
| 99.09
| 99.25
| 99.19
| 98.28
| 99.68
| 97.16
|
Registration of Change of Information of Owner/Partner (Form B4)
| 1 Hour | 97.38 | 97.44 | 97.68 | 96.86
| 98.50 | 99.37
| 99.12
| 99.08
| 99.51
| 99.07
| 98.82
| 98.46
|
Termination of Business (Form C)
| 15 Mins | 97.69 | 96.27 | 93.96 | 92.63
| 97.20 | 98.71
| 94.64
| 97.24
| 97.79
| 93.94
| 96.16
| 97.04
|
Status Report On SSM’s ROC Client Charter 2018
-Overall SSM Achievement-
Incorporation of A New Company (Form 6)
| 1 Day | 100 | 100 | 95.83 | 100
| 100 | 100
| 100
| 100
| 99.17
| 100
| 100
| 100
|
Approval of Name (Form 13A)
| 1 Day | 100 | 100 | 100 | 100
| 100 | 100
| 100
| 100
| 100
| 100
| 100
| 100
|
Commencement of Business for Public Companies (Form 18)
| 1 Day | 100 | 100 | 100 | 100
| 100 | 100
| 100
| 100
| 100
| 100
| 100
| 100
|
Change of Company Name (Form 11 (21))
| 1 Day | 100 | 99.91 | 99.94 | 99.43
| 100 | 100
| 100
| 100
| 99.55
| 100
| 100
| 100
|
Conversion of Status (Form 11 (26))
| 1 Day | 100 | 100 | 100 | 100
| 100 | 100
| 100
| 100
| 100
| 100
| 100
| 100
|
Registration of Charge (Form 34)
| 2 Days | 100 | 100 | 99.97 | 99.91
| 100 | 100
| 100
| 100
| 100
| 100
| 100
| 100
|
Nota :
- Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan
- Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011