Sign In

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Client Charte​r Statistic 2022


Status Report On SSM’s ROB Client Charter 2022

-Overall SSM Achievement-

Types of Forms

Client Charter
Jan
22 ​(%)
Feb
22 ​(%)
Mar
22 (%)
Apr
22 (%)
May
22 (%)
June
22 (%)
July
22 (%)
Aug
22 (%)
Sep
2​2​ (%)
Oct
22 (%)
Nov
22 (%)
​​Dec
22 (%)
​New Business ​Registration (Form A)1 Hour 99.73
100
99.16
94.71
95.90
96.51


Renewal of Business Registration (Form A1)
15 Mins 95.83
100
98.68
100
100
100

Registration of Change of Business Address (Form B1)​
1 Hour 100
100
97.77
98.90
99.03
98.97


Registration of Change in Type of Business (Form B2)1 Hour 100
100
80
92.65
83.61
86.64

Registration of Change of Particular on Branches (Form B3)1 Hour 95.99
100
75
98
98
98.62


Registration of Change of Information of Owner/Partner (Form B4)1 Hour
96.68
100
96.81
99.35
97
99.29


Termination of Business (Form C)15 Mins 100
94.39
94.83
89.29
91.22
91.70


Status Report On SSM’s ROC 

-Overall SSM Achievement-

​​Types of FormsClient CharterJan
22 (%)
Feb
22 (%)
Mar
22 (%)
Apr
22 (%)
May
22 (%)
June
22 ​​​​(%)
July
22 (%)
Aug
22 (%)
Sep
22 (%)
Oct
22 ​​(%)
Nov
22 (%)
​​Dec
​22 (%)
Incorporation of A New Company (Form 6) ​
1 Day​
100
100
100
100
100
100


Approval of Name (Form 13A) ​
1 Day












Commencement of Business for Public Companies (Form 18) ​
1 Day
100
100
100
100
100
100

Change of Company Name (Form 11 (21)) ​
1 Day
100
100
100
100
100
100

Conversion of Status (Form 11 (26)) ​
1 Day
​100
100
100
100
100
100

Registration of Charge (Form 34) ​
2 Days
​100
100
99.98
100
100
100


Nota :

  1. Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan​
  2. Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 20​11.​


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