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​​​​​​​e-Complai​nt


Please refer to the guidelines below to ensure that your complaint is processed IMMEDIATELY by the relevant enforcement agency:

​​​ Classification of Com​plaints Enforcement / Jurisdiction
  1. Property fraud / Money
  2. Gambling
  3. Traditional Kootu​
The Royal Malaysian Police (PDRM)
(urusetia_jsjk[at]rmp.gov.my)​

  1. Scratch and Win
  2. Fraud Purchase
  3. Purchase Consumer Goods
  4. MLM
  5. Copyright / Intellectual
Tribunal for Consumer Claims Malaysia (TCC)

Ministry of Domestic Trade and Consumer Affairs
(e-aduan[at]kpdnhep.gov.my)
  1. Skim Cepat Kaya Scams
  2. Gold Investment Scheme/ Cash
  3. Forex (Foreign Exchange)
  4. Illegal Deposit Taking
  5. Bitcoin
Bank Negara Malaysia
(bnmtelelink[at]bnm.gov.my)




Tax ​Evasion
Inland Revenue Board of Malaysia
(pelariancukai[at]hasil.gov.my)​

​Employees Provident Fund (EPF)


The Employees Provident Fund (EPF)
(speakup[at]epf.gov.my)

  1. Communication and Multimedia
  2. Misuse of Personal Data​

Malaysia Communications and Multimedia Commissions (MCMC)
(aduanskmm[at]mcmc.gov.my)

Sales / advertising of medication


Ministry of Health of Malaysia (KKM)
(kkm[at]moh.gov.my)
  1. ​Housing Tribunal and Strata Management (Abandoned House/Not Complete/Problem with Contractor
  2. Moneylender / Pawnbroker​


​Housing Tribunal
(enforcement[at]kpkt.gov.my)
Construction Industry Development Board Malaysia (CIDB)

Ministry of Housing and Local Government (KPKT)
(jkt[at]kpkt.gov.my)

Employee Rights and Welfare (Employer/Salary)


Department of Labour Peninsular Malaysia 
(jtksm[at]mohr.gov.my)
​Trademarks / Pattern


​Intellectual Property Corporation of Malaysia 
(ipmalaysia[at]myipo.gov.my)
  1. ​Claim back inve​stment/loss / Company’s Internal Issues
  2. The collision Contract Request to get the views of any legal practitioner qualified for civil action.
Request to get the views of any legal practitioner qualified for civil action.
  • The complaints other than the above can be referred to the Companies Commission of Malaysia if applicable.

​Please click here if you want to make complaints or enquiries relating to SSM’s product and service.​​



myGovernment
KPDNKK myGoverment
Agencies under Domestic Trade and Consumer Affairs Ministry (KPDNHEP)
SSM MyIPO MyCC
SSM General Line
E-mail: enquiry[at]ssm.com.my
Operation Hour
Day: Monday - Friday
Service Counter: 8.15 AM - 4.15 PM
SSM Contact Centre
Telephone: +603-7721 4000
Fax: +603-7721 4001