Sign In

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Client Charte​r Statistic 2021


Status Report On SSM’s ROB Client Charter 2021

-Overall SSM Achievement-

Types of Forms

Client Charter
Jan
21
(%)
Feb
21 ​(%)
Mar
21 (%)
Apr
 21​ (%)
May
2​​1 (%)
June
21 (%)
July
21 (%)
Aug
21 (%)
Sep
 20 (%)
Oct
21 (%)
Nov
21 (%)
​Dec
21​ (%)
​New Business ​Registration (Form A)1 Hour 99.25
100
93.52
100
100
PKP 3.0
100
100
100
94.13
90.6
100
Renewal of Business Registration (Form A1)
15 Mins 99.95
100
99.56
100
100
PKP 3.0
100
100
100
99.72
99.99
100
Registration of Change of Business Address (Form B1)​
1 Hour 100
100
96.79
90.91
100
PKP 3.0
100
100
97.50
96.92
100
100
Registration of Change in Type of Business (Form B2)1 Hour 100
100
98.48
100
100​
PKP 3.0
100
100
100
99.16
100
100
Registration of Change of Particular on Branches (Form B3)1 Hour 100
100
97.91
100
100
PKP 3.0
100
100
100
99.26
100
100
Registration of Change of Information of Owner/Partner (Form B4)1 Hour 100
98.57
97.80
97.90
97.44
PKP 3.0
98.75
96.88
99.71
97.67
100
100
Termination of Business (Form C)15 Mins 97.76
90.90
92.53
97.46
100​
PKP 3.0
94.17
98.53
94.65
94.00
96.87
91.58

Status Report On SSM’s ROC 

-Overall SSM Achievement-

​​Types of FormsClient CharterJan
21 (%)
Feb
21 (%)
Mar
21 (%)
Apr
21 (%)
May
21 (%)
June
21 ​​​​(%)
July
21 (%)
Aug
21 (%)
Sep
21 (%)
Oct
21 ​​(%)
Nov
21 (%)
​Dec
​21​​ (%)
Incorporation of A New Company (Form 6) ​
1 Day​
100
100
100
100
​100
100
100
100
100
100
100
100
Approval of Name (Form 13A) ​
1 Day












Commencement of Business for Public Companies (Form 18) ​
1 Day
100
100
100
100
100
100
100
100
100
100
100
100
Change of Company Name (Form 11 (21)) ​
1 Day
100
100
100
100
100
100
100
100
100
100​
100
100
Conversion of Status (Form 11 (26)) ​
1 Day
100
100
100
100
100
100
100
100
100
100
100
100
Registration of Charge (Form 34) ​
2 Days
100
100
100
100
100
100
100
100
100
100
100
100

Nota :

  1. Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan​
  2. Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 20​11.








myGovernment
KPDNKK myGoverment
Agencies under Domestic Trade and Consumer Affairs Ministry (KPDNHEP)
SSM MyIPO MyCC
SSM General Line
E-mail: enquiry[at]ssm.com.my
Operation Hour
Day: Monday - Friday
Service Counter: 8.15 AM - 4.15 PM
SSM Contact Centre
Telephone: +603-7721 4000
Fax: +603-7721 4001