Client Charter Statistic 2021
Status Report On SSM’s ROB Client Charter 2021
-Overall SSM Achievement-
| New Business Registration (Form A) | 1 Hour | 99.25
| 100
| 93.52
| 100
| 100
| PKP 3.0
| 100
| 100
| 100
| 94.13
|
90.6
|
100
|
Renewal of Business Registration (Form A1)
| 15 Mins | 99.95
| 100
| 99.56
| 100
| 100
| PKP 3.0
| 100
| 100
| 100
| 99.72
| 99.99
|
100
|
Registration of Change of Business Address (Form B1)
| 1 Hour | 100
| 100
| 96.79
| 90.91
| 100
| PKP 3.0
| 100
| 100
| 97.50
| 96.92
|
100
|
100
|
| Registration of Change in Type of Business (Form B2) | 1 Hour | 100
| 100
| 98.48
| 100
| 100
| PKP 3.0
| 100
| 100
| 100
| 99.16
| 100
|
100
|
| Registration of Change of Particular on Branches (Form B3) | 1 Hour | 100
| 100
| 97.91
| 100
| 100
| PKP 3.0
| 100
| 100
| 100
| 99.26
| 100
|
100
|
| Registration of Change of Information of Owner/Partner (Form B4) | 1 Hour | 100
| 98.57
| 97.80
| 97.90
| 97.44
| PKP 3.0
| 98.75
| 96.88
| 99.71
| 97.67
| 100
|
100
|
| Termination of Business (Form C) | 15 Mins | 97.76
| 90.90
| 92.53
| 97.46
| 100
| PKP 3.0
| 94.17
| 98.53
| 94.65
| 94.00
| 96.87
|
91.58
|
Status Report On SSM’s ROC
-Overall SSM Achievement-
Incorporation of A New Company (Form 6)
| 1 Day
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
Approval of Name (Form 13A)
| 1 Day
|
|
|
|
|
|
|
|
|
|
|
|
|
Commencement of Business for Public Companies (Form 18)
| 1 Day
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
Change of Company Name (Form 11 (21))
| 1 Day
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
Conversion of Status (Form 11 (26))
| 1 Day
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
Registration of Charge (Form 34)
| 2 Days
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
Nota :
- Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan
- Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011.