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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Client Charte​r Statistic 2020


Status Report On SSM’s ROB Client Charter 2020

-Overall SSM Achievement-

Types of Forms

Client Charter
Jan
20
(%)
Feb
20 ​(%)
Mar
20 ​(%)
Apr
 20 (%)
May
20 (%)
June
20 (%)
July
20 (%)
Aug
20 (%)
Sep
 20 (%)
Oct
20 (%)
Nov
20 (%)
​Dec
20 (%)
​New Business ​Registration (Form A)1 Hour 99.28
99.73
98.77
- 100
99.34
99.46
​99.32
99.40
99.78
99.48
97.20
Renewal of Business Registration (Form A1)
15 Mins 99.85
99.92
99.86
100
99.95
99.94
99.88
99.90
99.94
99.93
99.98
99.98
Registration of Change of Business Address (Form B1)​
1 Hour 99.64
99.85
100
- 100
99.94
99.85
99.53
99.62
99.37
99.93
99.25
Registration of Change in Type of Business (Form B2)1 Hour 99.48
99.44
100
- 100
99.78
99.85
99.10
99.74
98.60
100
94.55
Registration of Change of Particular on Branches (Form B3)1 Hour 100
100
100
- 100
100
99.77
100
99.86
100
99.30
99.43
Registration of Change of Information of Owner/Partner (Form B4)1 Hour 99.68
99.35
99.94
- 99.46
99.82
99.78
99.61
99.87
99.50
99.30
99.18
Termination of Business (Form C)15 Mins 97.67​
92.80
97.02
- 97.62
97.32
97.35
97.56
97.36
98.44
98.60
90.80

Status Report On SSM’s ROC 

-Overall SSM Achievement-

​​Types of FormsClient CharterJan
20 (%)
Feb
 20 (%)
Mar
 20 (%)
Apr
20 (%)
May
20 (%)
June
20 ​​​​(%)
July
20 (%)
Aug
20 (%)
Sep
20 (%)
Oct
 20 (%)
Nov
20 (%)
​Dec
​20​ (%)
Incorporation of A New Company (Form 6) ​
1 Day​
100
100
100
100
100
100
100
100
100
100
100
100
Approval of Name (Form 13A) ​
1 Day












Commencement of Business for Public Companies (Form 18) ​
1 Day
100
100
100
-
100
100
100
100
100
100
100
100
Change of Company Name (Form 11 (21)) ​
1 Day
96.50
98.72
99
- 100
100
100
100
99.88
100
100
100
Conversion of Status (Form 11 (26)) ​
1 Day
100
100
100
- 100
100
100
100
100
100
100
100
Registration of Charge (Form 34) ​
2 Days
94.34
99.25​
100
100
100
100
100
100
99.99
100
100
100

Nota :

  1. Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan​
  2. Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 20​11.







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