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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Client Charte​r Statistic 2019


Status Report On SSM’s ROB Client Charter 2019

-Overall SSM Achievement-

Types of Forms

Client Charter
Jan
19
(%)
Feb
19 (%)
Mar
19 ​(%)
Apr
 19 (%)
May
19 (%)
June
19 (%)
July
19 (%)
Aug
19 (%)
Sep
 19 (%)
Oct
19 (%)
Nov
19 (%)
​Dec
19 (%)
New Business ​Registration (Form A)1 Hour92.2
99.54
97.68
98.93
99.55
99.10
95.15
99.03
98.07
98.19
99.43
99.40
Renewal of Business Registration (Form A1)
15 Mins99.9399.93
99.95
99.94
99.96
99.95
97.34
99.93
99.93
99.91
99.94
99.96
Registration of Change of Business Address (Form B1)​
1 Hour99.23
99.01
99.38
98.51
98.11
99.30
97.21
99.77
99.43
99.47
99.91
99.83
Registration of Change in Type of Business (Form B2)1 Hour98.61
98.66
98.58
99.86
98.55
98.33
95.86
98.95
99.26
99.07
99.07
98.16
Registration of Change of Particular on Branches (Form B3)1 Hour98.30
99.87
99.80
99.08
100
98.85
97.07
99.24
99.32
100
99.80
99.11
Registration of Change of Information of Owner/Partner (Form B4)1 Hour99.11
99.23
99.20
99.20
99.48
98.78
96.07
99.37
99.53
99.47
99.81
99.50
Termination of Business (Form C)15 Mins96.56
97.30
95.31
90.64
98.25
97.23
91.19
97.20
97.21
97.22
97.83
97.94

Status Report On SSM’s ROC Client Charter 2019

-Overall SSM Achievement-

​​Types of FormsClient CharterJan
19 (%)
Feb
 19 (%)
Mar
 19 (%)
Apr
19 (%)
May
19 (%)
June
19 ​​​​(%)
July
19 (%)
Aug
19 (%)
Sep
19 (%)
Oct
 19 (%)
Nov
19 (%)
​Dec
​19 (%)
Incorporation of A New Company (Form 6) ​
1 Day98.66
100
100
100
100
100
100
100
100
100
100
91.67
Approval of Name (Form 13A) ​
1 Day100
100
100
100
100
100
100
100
100
100
100
100
Commencement of Business for Public Companies (Form 18) ​
1 Day100
100
98.67
97.20
100
100
100
100
100
100
100
100
Change of Company Name (Form 11 (21)) ​
1 Day99.70
100
99.84
99.69
99.98
100
100
100
99.34
99.86
100
99.86
Conversion of Status (Form 11 (26)) ​
1 Day100
100
100
100
100
100
100
100
100
100
100
100
Registration of Charge (Form 34) ​
2 Days100
100
100
100
99.98
100
100
100
99.95
99.95
100
99.88

Nota :

  1. Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan
  2. Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 20​11.






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