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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Client Charte​r Statistic 2024​


Status Report On SSM’s ROB Client Charter 2024​

-Overall SSM Achievement-

Types of Forms

Client Charter
Jan
24
​(%)
Feb
24
​(%)
Mar
24 
(%)
Apr
24
(%)
May​
24
(%)
June
24
(%)
July
24
(%)
Aug
24
(%)
Sep
24
(%)
Oct
24
(%)
Nov
24
(%)
​​Dec
24
​(%)
​New Business ​Registration (Form A)1 Hour 94
100
100
100
97
96
100
100
99
98
100
100
Renewal of Business Registration (Form A1)
15 Mins 99.32
100
99.9
100
100
100
100
100
100
100
100
100
Registration of Change of Business Address (Form B1)​
1 Hour 100
100
100
100
88
100
100
100
100
100
100
100
Registration of Change in Type of Business (Form B2)1 Hour
100
83
88.89
100
100
100
100
100
100
100
100
100
Registration of Change of Particular on Branches (Form B3)1 Hour 100
100
100
100
100
100
100
100
100
100
- -
Registration of Change of Information of Owner/Partner (Form B4)1 Hour
99
99
100
99
99
98
98
99
98
94
100
99.5
Termination of Business (Form C)15 Mins 90
92
92
98
93
90
93
92
98
95
96
95.3

Status Report On SSM’s ROC 2024

-Overall SSM Achievement-

​​Types of FormsClient CharterJan
24
(%)
Feb
24
(%)
Mar
24
(%)
Apr
24
(%)
May
24
(%)
June
24
​​​​(%)
July
24
(%)
Aug
24
(%)
Sep
24
(%)
Oct
24
​​(%)
Nov
24
(%)
​​Dec
​24​
(%)
Incorporation of A New Company (Form 6) ​
1 Day​
100
100
100
100
100
100
100
100
100
100
100
100
Approval of Name (Form 13A) ​
1 Day
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Commencement of Business for Public Companies (Form 18) ​
1 Day
100
100
100
100
100
100
100
100
100
100
100
100
Change of Company Name (Form 11 (21)) ​
1 Day
100
100
100
100
100
100
100
100
100
100
100
100
Conversion of Status (Form 11 (26)) ​
1 Day
​100
100
100
100
100
100
100
100
100
100
100
100
Registration of Charge (Form 34) ​
2 Days
100
100
100
100
100
100
100
100
100
100
100
100

Nota :

  1. Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan​
  2. Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 20​11.​
  3. Maklumat diatas hanya mengambil kira kaunter perkhidmatan di pejabat SSM.​​
  4. Dikemaskini pada 21/01/2025​.
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