Client Charter Statistic 2023
Status Report On SSM’s ROB Client Charter 2023
-Overall SSM Achievement-
| New Business Registration (Form A) | 1 Hour | 99.4
| 98
| 95.4
| 100
| 98
| 98
| 100
| 99
| 98
| 98
| 100
| 99
|
Renewal of Business Registration (Form A1)
| 15 Mins | 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 99
| 100
|
Registration of Change of Business Address (Form B1)
| 1 Hour | 98.4
| 100
| 100
| 100
| 88.4
| 100
| 100
| 100
| 100
| 92.31
| 100
| 100
|
| Registration of Change in Type of Business (Form B2) | 1 Hour | 100
| 100
| 100
| 100
| 84.4
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
| Registration of Change of Particular on Branches (Form B3) | 1 Hour | 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
| Registration of Change of Information of Owner/Partner (Form B4) | 1 Hour
| 97
| 100
| 100
| 100
| 97
| 100
| 100
| 100
| 99
| 100
| 99
| 98
|
| Termination of Business (Form C) | 15 Mins | 97
| 97
| 95
| 97
| 96
| 94
| 99
| 94
| 92
| 97.18
| 95
| 96
|
Status Report On SSM’s ROC
-Overall SSM Achievement-
Incorporation of A New Company (Form 6)
| 1 Day
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
Approval of Name (Form 13A)
| 1 Day
|
|
|
|
|
|
|
|
|
|
|
|
|
Commencement of Business for Public Companies (Form 18)
| 1 Day
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
Change of Company Name (Form 11 (21))
| 1 Day
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
Conversion of Status (Form 11 (26))
| 1 Day
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
Registration of Charge (Form 34)
| 2 Days
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 97
| 100
| 100
| 100
| 100
|
Nota :
- Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan
- Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011.
- Maklumat diatas hanya mengambil kira kaunter perkhidmatan di pejabat SSM.
- Dikemaskini pada 11/1/2024.