NOTIFICATION ON THE ENHANCED SSM’s CUSTOMER ENQUIRY AND COMPLAINT PLATFORM
Beginning 1 January 2024, the Companies Commission of Malaysia (SSM) has improved the customer inquiry and complaint platform on the SSM portal.
In an effort to improve the quality of SSM's customer service in dealing with customer enquiries and complaints, the customer enquiry and complaint form, now known as the Webform, has been improved.
Below are the services provided through the Webform:
1. Enquiries/Complaints/Others
Webform helps customers to submit enquiries, complaints or other matters related to SSM’s products and services offered by SSM.
Enquiries
Customers can enquire about registration, e-services and SSM enforcement.
The selection of enquiry can be made based on the description below:
No
|
Selection
|
Description |
1.
| Business
| Business entity registered under the Registration of Businesses Act 1956.
|
2.
| Company
| Business entity incorporated under the Companies Act 2016.
|
3.
| Limited Liability Partnership (LLP)
| Business entity registered under the Limited Liability Partnerships Act 2012.
|
4.
| Portal
| SSM’s official portal for its products and services.
|
5.
| General
| Other services provided by SSM.
|
Complaints
Customers can file complaints related to SSM’s e-services and breach of laws for acts governed by SSM.
Below are several categories of complaints:
No
|
Selection
|
Description |
1.
| Business
| Business entity registered under the Registration of Businesses Act 1956.
|
2.
| Company
| Business entity incorporated under the Companies Act 2016.
|
3.
| Limited Liability Partnership (LLP)
| Business entity registered under the Limited Liability Partnerships Act 2012.
|
4.
| Portal
| SSM’s official portal for its products and services.
|
5.
| General
| Other services provided by SSM
|
Others
Other matters such as customer's experience for the products and services provided by SSM can be made through this option.
2. Checking enquiries and complaints status
Customers can check the status of enquiries and complaints reported to SSM.
3.
Knowledge Hub
Knowledge Hub is the latest initiative to help customers access a comprehensive up-to-date information related to acts, products, services and other information to assist customers in dealing with SSM.
Chatbot/Live chat
SSM has established a new platform that can be used by customers to obtain information related to acts, products, services and other information. This Chatbot is accessible 24 hours.
Customers can also interact virtually with a live agent. Operating hours: 8:00 am to 5:30 pm (Monday - Friday) excluding public holidays.
