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​​​​​Marketing and Business Development Division

The division’s function is to supply information on companies and businesses quickly and efficiently so as to improve the quality of service delivery that meets customer’s needs. In addition, the division also develops new products and services to increase the sources of revenue for SSM.

Product and Business Development Section.

  • Identifying alternative financial revenue channels.
  • Identifying the needs of customers and predicting customer behaviour through market research.
  • Developing new product concepts with the cooperation of the ICT division.
  • Collaborating with the Public Affairs section to market products and service

Customer Service Management Section

  • Manage customer enquiries and complaints over the phone and through emails​.
  • Offer advisory services to customers.
  • Manage user account activation and supply of corporate information.
  • Take action proactively in to order enhance customer service experience.
  • Conduct the annual Customer Service Index (CSI) survey​.

Business Advisory & Statistics

  • Exercise the application received for the implementation of new products proposals or improvements of existing products by external or internal parties.
  • Process data for both companies and businesses that has been customized according to the clients.
  • Provide advisory services on topics relating to business set-ups and its related agencies.
  • Manages and certifies SSM BizTrust to online business entities which complies with the trust principles and characteristics that has been established including registration, privacy and security.​

Registration of Business Section

  • Registration of New Business

    • Registration of Sole Proprietorship or Partnership.

    • Registration using personal name as stated in identity card or usin trade name.​​

  • Registration for changes in business particular

    • Registration for changes of business address, business type, changes of particulars on branches and changes of information of owner or partner.

  • ​Renewal of Business Registration

  • Registration on Termination of Business

  • Providing advisory services to clients related to business registration.

KPDNKK myGoverment
Agencies under Domestic Trade and Consumer Affairs Ministry (KPDNHEP)
SSM General Line
E-mail: enquiry[at]
Operation Hour
Day: Monday - Friday
Service Counter: 8.15 AM - 4.15 PM
SSM Contact Centre
Telephone: +603-7721 4000
Fax: +603-7721 4001