To be one stop centre for all matters pertaining to branch operations such as:
- Compilation of statistical data.
- Secretarial services provided for branch operations meetings.
- Serve as contact points for branch requests and other administration matters.
- Review of claims made by branch managers.
- Review and monitor all branch operational procedures.
- Formulation of standard operating procedures.
- Customer complaints on branch operations.
- Review of budget for the whole branch operations.