Statistik Piagam Pelanggan 2022
Status Report On SSM’s ROB Client Charter 2022
-Overall SSM Achievement-
New Business Registration (Form A)
| 1 Hour
|
99.73
| 100
| 99.16
| 94.71
| 95.90
| 96.51
| 96.62
| 95.44
| 96.15
|
93.55
| 97
|
97
|
Renewal of Business Registration (Form A1)
| 15 Mins
|
95.83
| 100
| 98.68
| 100
| 100
| 100
| 100
| 98.55
| 100
| 100
| 100
|
100
|
Registration of Change of Business Address (Form B1)
| 1 Hour |
100
| 100
| 97.77
| 98.90
| 99.03
| 98.97
| 99.14
| 99
| 99.19
| 98.36
| 99
|
99
|
Registration of Change in Type of Business (Form B2)
| 1 Hour |
100
| 100
| 80
| 92.65
| 83.61
| 86.64
| 90.98
| 76.67
| 67.72
|
56.17
| 81
|
93
|
Registration of Change of Particular on Branches (Form B3)
| 1 Hour
|
95.99
| 100
| 75
| 98
| 98
| 98.62
| 99.02
| 98
| 91.55
| 97.88
| 99
|
99.5
|
Registration of Change of Information of Owner/Partner (Form B4)
| 1 Hour
|
96.68
| 100
| 96.81
| 99.35
| 97
| 99.29
| 97.82
| 99
| 98.72
|
99.74
| 99.5
|
99.2
|
Termination of Business (Form C)
| 15 Mins |
100
| 94.39
| 94.83
| 89.29
| 91.22
| 91.70
| 94.39
| 94.06
| 93.03
| 73.37
| 87.24
|
93
|
Status Report On SSM’s ROC Client Charter 2022
-Overall SSM Achievement-
Incorporation of A New Company (Form 6)
| 1 Day |
100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
| 100
|
100
|
Approval of Name (Form 13A)
| 1 Day |
| | |
| | | |
| |
|
|
|
Commencement of Business for Public Companies (Form 18)
| 1 Day |
100
| 100
| 100
| 100
| 100
| 100
| 100
| 98
| 100
|
100
| 100
|
100
|
Change of Company Name (Form 11 (21))
| 1 Day |
100
| 100
| 100
| 100
| 100
| 100
| 100
| 99.95
| 100
| 100
| 100
|
100
|
Conversion of Status (Form 11 (26))
| 1 Day |
100
| 100
| 100
| 100
| 100
| 100
| 100
| 95.33
| 100
| 100
| 100
|
100
|
Registration of Charge (Form 34)
| 2 Days |
100
| 100
| 99.98
| 100
| 100
| 100
| 100
| 99.81
| 100
|
100
| 100
|
100
|
Nota :
- Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan
- Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011