Client Charter Statistic 2024
Status Report On SSM’s ROB Client Charter 2024
-Overall SSM Achievement-
| New Business Registration (Form A) | 1 Hour |
94
| 100
| 100
| 100
| 97
| 96
| 100
| 100
| 99
| 98
|
100
|
100
|
Renewal of Business Registration (Form A1)
| 15 Mins |
99.32
| 100
| 99.9
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
Registration of Change of Business Address (Form B1)
| 1 Hour |
100
| 100
| 100
| 100
| 88
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
| Registration of Change in Type of Business (Form B2) | 1 Hour
| 100
| 83
| 88.89
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
| Registration of Change of Particular on Branches (Form B3) | 1 Hour |
100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
-
| -
|
| Registration of Change of Information of Owner/Partner (Form B4) | 1 Hour
|
99
| 99
| 100
| 99
| 99
| 98
| 98
| 99
| 98
| 94
|
100
|
99.5
|
| Termination of Business (Form C) | 15 Mins |
90
| 92
| 92
| 98
| 93
| 90
| 93
| 92
| 98
| 95
|
96
|
95.3
|
Status Report On SSM’s ROC 2024
-Overall SSM Achievement-
Incorporation of A New Company (Form 6)
| 1 Day
|
100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
Approval of Name (Form 13A)
| 1 Day
| N/A
|
N/A
|
N/A
|
N/A
|
N/A
|
N/A
|
N/A
|
N/A
| N/A
|
N/A
|
N/A
|
N/A
|
Commencement of Business for Public Companies (Form 18)
| 1 Day
|
100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
Change of Company Name (Form 11 (21))
| 1 Day
|
100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
Conversion of Status (Form 11 (26))
| 1 Day
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
Registration of Charge (Form 34)
| 2 Days
|
100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
| 100
|
100
|
100
|
Nota :
- Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan
- Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011.
- Maklumat diatas hanya mengambil kira kaunter perkhidmatan di pejabat SSM.
- Dikemaskini pada 21/01/2025.