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​​​​​​​​​​​​​​​​​​​​​Client Charte​r Statistic 2018


Status Report On SSM’s ROB Client Charter 2018

-Overall SSM Achievement-

Types of Forms

Client Charter
Jan
18
(%)
Feb
18 (%)
Mar
18 ​(%)
Apr
 18 (%)
May
18 (%)
June
18 (%)
July
18 (%)
Aug
18 (%)
Sep
 18 (%)
Oct
18 (%)
Nov
18 (%)
​Dec
18 (%)
New Business ​Registration (Form A)1 Hour97.0397.6395.7296.27
96.58
98.99
96.80
95.14
96.08
​​​​97.14
98.07
99.44
Renewal of Business Registration (Form A1)
15 Mins9​9.7797.9899.4299.82
99.84
96.71
99.88
99.88
99.84
​99.76 99.83
99.94
Registration of Change of Business Address (Form B1)​
1 Hour97.7197.5797.4897.36
99.72
99.48
98.79
99.40
99.49
​98.3395.36
99.15
Registration of Change in Type of Business (Form B2)1 Hour97.5797.6497.6397.54
99.29
99.45
98.24
99.03
100
​99.52 99.08
94.77
Registration of Change of Particular on Branches (Form B3)1 Hour97.9797.5797.6397.87
98.96
99.72
99.09
99.25
99.19
​98.28 99.68
97.16
Registration of Change of Information of Owner/Partner (Form B4)1 Hour97.3897.4497.6896.86
98.50 99.37
99.12
99.08
99.51
​99.07 98.82
98.46
Termination of Business (Form C)15 Mins97.6996.2793.9697.63
97.20 98.71
94.64
97.24
97.79
​93.94 96.16
97.04

Status Report On SSM’s ROC Client Charter 2018

-Overall SSM Achievement-

Types of Forms

Client CharterJan
18
​(%)
Feb
18
​(%)
Mar
18
​(%)
Apr
18
​(%)
May
18
​(%)
June
18
​(%)
July
18
​(%)
Aug
18
​(%)
Sep
18
​(%)
Oct
18 (%)
Nov
18
​(%)
Dec
18
​​(%)
Incorporation of A New Company (Form 6)1 Day10010095.83100​
100 100
100
100
99.17
100 100
100
Approval of Name (Form 13A)
1 Day100100100100
100 100
100
100
100
100 100
100
Commencement of Business for Public Companies (Form 18)1 Day100 100 100100
100 100
100
100
100
100 100
100
Change of Company Name (Form 11 (21))1 Day100 99.9199.9499.43
100 100
100
100
99.55
100 100
100
Conversion of Status (Form 11 (26))1 Day100100100100
100 100
100
100
100
100 100
100
Registration of Charge (Form 34) 2 Days100100​99.9799.91
100 100
100
100
100
100​​​ 100
100

Nota :

  1. Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan
  2. Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 20​11.


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