Client Charter Statistic 2014
Status Report on SSM’s ROB Client Charter 2014
-Overall SSM Achievement-
| Types of Forms | Client Charter | Jan
14
(%) | Feb
14
(%) | Mar
14
(%) | Apr
14
(%) | May
14
(%) | June
14
(%) | July
14
(%) | Aug
14
(%) | Sep
14
(%) | Oct
14
(%) | Nov
14
(%) | Dec
14
(%) |
|---|
New Business Registration (Form A)
| 1 Hour | 98.46
| 98.84 | 98.35 | 97.64 | 96.48 | 97.71 | 97.97 | 96.69 | 95.71 | 96.07 | 96.2 | 96.37 |
Renewal of Business Registration (Form A1)
| 15 Mins | 99.87 | 99.82 | 99.81 | 99.82 | 99.60 | 99.41 | 99.77 | 99.59 | 99.57 | 99.50 | 98.9 | 99.45 |
Registration of Change of Business Address (Form B1)
| 1 Hour | 98.66 | 99.06 | 98.76 | 98.34 | 97.47 | 97.52 | 98.96 | 98.12 | 96.94 | 97.94 | 97.4 | 97.75 |
Registration of Change in Type of Business (Form B2)
| 1 Hour | 98.00 | 98.86 | 98.37 | 97.72 | 97.00 | 93.49 | 98.95 | 96.93 | 96.24 | 97.25 | 97.0 | 97.22 |
Registration of Change of Particular on Branches (Form B3)
| 1 Hour | 98.30 | 99.19 | 98.83 | 98.66 | 97.14 | 98.29 | 98.85 | 98.26 | 96.95 | 97.91 | 97.1 | 97.69 |
Registration of Change of Information of Owner/Partner (Form B4)
| 1 Hour | 98.46 | 98.82 | 98.48 | 98.52 | 97.29 | 92.09 | 98.73 | 97.04 | 97.10 | 97.78 | 96.9 | 97.14 |
Termination of Business (Form C)
| 15 Mins | 96.03 | 94.39 | 96.66 | 95.00 | 94.05 | 95.90 | 96.23 | 97.48 | 96.42 | 98.15 | 96.38 | 95.94 |
Status Report on SSM’s ROC Client Charter 2014
-Overall SSM Achievement-
Types of Forms
| Client Charter | Jan
14
(%) | Feb
14
(%) | Mar
14
(%) | Apr
14
(%) | May
14
(%) | June
14
(%) | July
14
(%) | Aug
14
(%) | Sep
14
(%) | Oct
14
(%) | Nov
14
(%) | Dec
14
(%) |
|---|
| Incorporation of A New Company (Form 6) | 1 Day | 99.58 | 100 | 96.76 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 99.4 | 100 |
Approval of Name (Form 14A)
| 1 Day | 99.37 | 99.77 | 99.12 | 98.95 | 98.61 | 99.65 | 99.52 | 99.37 | 99.91 | 99.81 | 92.9 | 100 |
Commencement of Business for Public Companies (Form 18)
| 1 Day | 100 | 100 | 80.00 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 |
Change of Company Name (Form 11(21))
| 1 Day | 100 | 100 | 97.73 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 98.6 | 100 |
Conversion of Status (Form 11(26))
| 1 Day | 100 | 100 | 75.00 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 |
Registration of Charge (Form 34)
| 2 Days | 99.27 | 100 | 96.35 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 |
Nota:
- Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan.
- Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011.