Client Charter Statistic 2013
Status Report on SSM’s ROB Client Charter 2013
-Overall SSM Achievement-
| Types of Forms | Client Charter
| Jan
13
(%)
| Feb
13
(%) | Mar
13
(%) | Apr
13
(%) | May
13
(%) | June
13
(%) | July
13
(%) | Aug
13
(%) | Sep
13
(%) | Oct
13
(%) | Nov
13
(%) | Dec
13
(%) |
|---|
New Business Registration (Form A)
| 1 Hour | 97.99 | 98.14 | 98.05 | 98.18 | 98.67 | 97.69 | 99.10 | 99.29 | 97.81 | 96.65 | 97.19 | 98.15 |
Renewal of Business Registration (Form A1)
| 15 Mins | 99.88 | 99.79 | 99.77 | 99.82 | 99.75 | 99.83 | 99.72 | 98.84 | 99.69 | 99.30 | 99.74 | 99.82 |
Registration of Change of Business Address (Form B1)
| 1 Hour | 98.95 | 98.72 | 98.78 | 98.79 | 99.08 | 98.69 | 99.59 | 98.99 | 98.85 | 97.38 | 97.73 | 98.60 |
Registration of Change in Type of Business (Form B2)
| 1 Hour | 97.58 | 98.27 | 97.61 | 98.15 | 98.82 | 97.85 | 99.32 | 98.68 | 98.13 | 96.89 | 97.14 | 97.32 |
Registration of Change of Particular on Branches (Form B3)
| 1 Hour | 98.88 | 98.66 | 98.25 | 98.78 | 99.32 | 98.41 | 99.51 | 98.94 | 98.63 | 96.99 | 97.59 | 98.37 |
Registration of Change of Information of Owner/Partner (Form B4)
| 1 Hour | 98.67 | 98.31 | 98.47 | 98.28 | 98.74 | 98.13 | 99.49 | 99.07 | 98.59 | 96.96 | 97.45 | 98.09 |
Termination of Business (Form C)
| 15 Mins | 95.98 | 95.57 | 96.29 | 93.55 | 96.95 | 96.80 | 96.67 | 97.79 | 94.85 | 95.53 | 95.96 | 96.46 |
Status Report on SSM’s ROC Client Charter 2013
-Overall SSM Achievement-
| Types of Forms | Client Charter | Jan
13
(%) | Feb
13
(%) | Mar
13
(%) | Apr
13
(%) | May
13
(%) | June
13
(%) | July
13
(%) | Aug
13
(%) | Sep
13
(%) | Oct
13
(%) | Nov
13
(%) | Dec
13
(%) |
|---|
Incorporation of A New Company (Form6)
| 1 Day | 99.97 | 99.61 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 99.26 | 100 | 100 |
Approval of Name (Form13A)
| 1 Day | 99.80 | 99.42 | 99.90 | 98.82 | 95.72 | 99.24 | 99.64 | 99.68 | 99.65 | 99.83 | 99.41 | 99.70 |
Commencement of Business for Public Companies (Form18)
| 1 Day | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 |
Change of Company Name (Form11(21))
| 1 Day | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 99.18 | 100 | 100 |
Conversion of Status (Form11(26))
| 1 Day | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 88.89 | 100 | 100 |
Registration of Charge (Form34)
| 2 Days | 99.74 | 99.82 | 100 | 100 | 100 | 100 | 100 | 100 | 100 | 99.69 | 100 | 100 |
Nota:
- Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan.
- Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011.