The Complaints Unit’s responsibility is to review and conduct a preliminary assessment of complaints about misconduct and other offences to determine the basis of any offence under the laws regulated by SSM. SSM welcomes such complaints as they are a valuable source of information in detecting the commission of an offence so that appropriate enforcement can be taken.
The Customer Service Section, on the other hand, is assigned to act on complaints or inquiries related to SSM’s product and services while conducting and monitoring the hotline services. Complaints or inquiries received are important for SSM, especially in enhancing the quality of client service from time to time.
How To Lodge Complaints Or Enquiries
To ensure that complaints or enquiries can be handled effectively, the information given must be accurate and complete. This information includes:
- Complainant's name, address, email and phone number;
- Complaint details that are clear and real.
- Supporting document as basis or body of evidence to support the complaint.
Complaints involving misconduct or breach of the laws regulated by SSM can be made by completing the complaint form on-line as follows:
The form can also be faxed or sent to the address below :
Complaints Unit
Compliance Department
Companies Commission of Malaysia
26th Floor, Menara SSM@Sentral
No. 7, Jalan Stesen Sentral 5,
Kuala Lumpur Sentral
50623 Kuala Lumpur
Tel : 603 – 2299 4400
Fax : 603 - 2299 5461
E-mail : aduan[at]ssm.com.my
-
Complaints or
Enquiries relating to SSM’s product and service can be made by completing the complaint form on line as follow:
Complaints or enquiries involving SSM’s Product and Services The form can also be faxed or sent to the address below:
Customer Service Section
Companies Commission of Malaysia
17th Floor, Menara SSM@Sentral
No. 7, Jalan Stesen Sentral 5,
Kuala Lumpur Sentral
50623 Kuala Lumpur
Tel : 603 – 2299 4400
Fax : 603 - 2299 4771
E-mail : enquiry[at]ssm.com.my