CLIENT CHARTER STATISTIC

STATUS REPORT ON SSM’S ROB CLIENT CHARTER 2018

- OVERALL SSM ACHIEVEMENT -

Types of Forms  Client Charter

JAN

18

(%)

FEB

18

(%)

MAR

18

(%)

 APR

18

(%)

MAY

18

(%)

JUNE

18

(%) 

JULY

18

(%)

AUG

18

(%) 

SEP

18

(%)

OCT

18

(%) 

NOV

18

(%) 

DEC

18

(%) 

New Business
Registration
(Form A)
1 Hour 97.03 97.63 95.72 96.27                
Renewal of 
Business 
Registration 
(Form A1) 
15 Mins 99.77 97.98 99.42 99.82                 
Registration of 
Change of 
Business 
Address 
(Form B1) 
1 Hour 97.71 97.57 97.48 97.36                
Registration of 
Change in Type of 
Business 
(Form B2) 
1 Hour 97.64 97.64 97.22 97.54                
Registration of 
Change of 
Particular on 
Branches 
(Form B3) 
1 Hour 97.97 97.57 97.63 97.87                 
Registration of 
Change of 
Information of 
Owner/Partner 
(Form B4) 
1 Hour 97.38 97.44 97.68 96.86                
Termination of 
Business 
(Form C) 
15 Mins 97.69 96.27 93.96 92.63                 

 


 

STATUS REPORT ON SSM’S ROC CLIENT CHARTER 2018

- OVERALL SSM ACHIEVEMENT -

Types of Forms  Client Charter

JAN

18

(%)

FEB

18

(%)

MAR

18

(%)

APR

18

(%) 

MAY

18

(%)

JUNE

18

(%) 

JULY

18

(%)

AUG

18

(%) 

SEP

18

(%) 

OCT

18

(%) 

NOV

18

(%)

DEC

18

(%) 

Incorporation of A 
New Company 
(Form 6) 
1 Day 100 100 95.83 100                
Approval of Name 
(Form 13A) 
1 Day 100 100 100 100                
Commencement 
of Business for 
Public Companies 
(Form 18) 
1 Day 100 100 100 100                
Change of 
Company Name 
(Form 11(21)) 
1 Day 100 99.91 99.94 99.43                
Conversion of 
Status 
(Form 11(26)) 
1 Day 100 100 100 100                
Registration of 
Charge 
(Form 34) 
2 Days 100 100 99.97 99.91                

 

Nota: 1. Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan.

         2. Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011.