CLIENT CHARTER STATISTIC

STATUS REPORT ON SSM’S ROB CLIENT CHARTER 2018

- OVERALL SSM ACHIEVEMENT -

Types of Forms  Client Charter

JAN

18

(%)

FEB

18

(%)

MAR

18

(%)

APR

18

(%)

MAY

18

(%)

JUNE

18

(%) 

JULY

18

(%)

AUG

18

(%) 

SEP

18

(%)

OCT

18

(%) 

NOV

18

(%) 

DEC

18

(%) 

New Business
Registration
(Form A)
1 Hour 97.03 97.63 95.72 96.27 96.58 98.99 96.80          
Renewal of 
Business 
Registration 
(Form A1) 
15 Mins 99.77 97.98 99.42 99.82 99.84 96.71 99.88          
Registration of 
Change of 
Business 
Address 
(Form B1) 
1 Hour 97.71 97.57 97.48 97.36 99.72 99.48 98.79          
Registration of 
Change in Type of 
Business 
(Form B2) 
1 Hour 97.64 97.64 97.22 97.54 99.29 99.45 98.24          
Registration of 
Change of 
Particular on 
Branches 
(Form B3) 
1 Hour 97.97 97.57 97.63 97.87 98.96 99.72 99.09           
Registration of 
Change of 
Information of 
Owner/Partner 
(Form B4) 
1 Hour 97.38 97.44 97.68 96.86 98.50 99.37 99.12          
Termination of 
Business 
(Form C) 
15 Mins 97.69 96.27 93.96 92.63 97.20 98.71 94.64          

 


 

STATUS REPORT ON SSM’S ROC CLIENT CHARTER 2018

- OVERALL SSM ACHIEVEMENT -

Types of Forms  Client Charter

JAN

18

(%)

FEB

18

(%)

MAR

18

(%)

APR

18

(%) 

MAY

18

(%)

JUNE

18

(%) 

JULY

18

(%)

AUG

18

(%) 

SEP

18

(%) 

OCT

18

(%) 

NOV

18

(%)

DEC

18

(%) 

Incorporation of A 
New Company 
(Form 6) 
1 Day 100 100 95.83 100 100 100 100          
Approval of Name 
(Form 13A) 
1 Day 100 100 100 100 100 100 100          
Commencement 
of Business for 
Public Companies 
(Form 18) 
1 Day 100 100 100 100 100 100 100          
Change of 
Company Name 
(Form 11(21)) 
1 Day 100 99.91 99.94 99.43 100 100 100          
Conversion of 
Status 
(Form 11(26)) 
1 Day 100 100 100 100 100 100 100          
Registration of 
Charge 
(Form 34) 
2 Days 100 100 99.97 99.91 100 100 100          

 

Nota: 1. Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan.

         2. Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011.