CLIENT CHARTER STATISTIC

STATUS REPORT ON SSM’S ROB CLIENT CHARTER 2017

- OVERALL SSM ACHIEVEMENT -

Types of Forms  Client Charter

JAN

17

(%)

FEB

17

(%)

MAR

17

(%)

 APR

17

(%)

MAY

17

(%)

JUNE

17

(%) 

JULY

17

(%)

AUG

17

(%) 

SEP

17

(%)

OCT

17

(%) 

NOV

17

(%) 

DEC

17

(%) 

New Business
Registration
(Form A)
 1 Hour  93.15  89.45  88.66  92.34                
Renewal of 
Business 
Registration 
(Form A1) 
 15 Mins  98.09  98.92  97.86  96.96                 
Registration of 
Change of 
Business 
Address 
(Form B1) 
 1 Hour  95.22  94.72  97.79  93.67                
Registration of 
Change in Type of 
Business 
(Form B2) 
 1 Hour  93.89  94.84  95.59  93.18        

  

      
Registration of 
Change of 
Particular on 
Branches 
(Form B3) 
 1 Hour  94.68  94.80  96.82  95.35                 
Registration of 
Change of 
Information of 
Owner/Partner 
(Form B4) 
 1 Hour  94.15  93.18  94.73  94.15                
Termination of 
Business 
(Form C) 
 15 Mins  93.60  93.93  93.86  93.01                 

 


 

STATUS REPORT ON SSM’S ROC CLIENT CHARTER 2017

- OVERALL SSM ACHIEVEMENT -

Types of Forms  Client Charter

JAN

17

(%)

FEB

17

(%)

MAR

17

(%)

APR

17

(%) 

MAY

17

(%)

JUNE

17

(%) 

JULY

17

(%)

AUG

17

(%) 

SEP

17

(%) 

OCT

17

(%) 

NOV

17

(%)

DEC

17

(%) 

Incorporation of A 
New Company 
(Form 6) 
 1 Day  100  100  100  100                
Approval of Name 
(Form 13A) 
 1 Day  100  100  100  100                
Commencement 
of Business for 
Public Companies 
(Form 18) 
 1 Day  100  100  100  100                
Change of 
Company Name 
(Form 11(21)) 
 1 Day  100  100  100  100                
Conversion of 
Status 
(Form 11(26)) 
 1 Day  100  100  100  100                
Registration of 
Charge 
(Form 34) 
 2 Days  100  100  100  100                

 

Nota: 1. Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan.

         2. Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011.