Complaints Channels

DO YOU WANT TO MAKE A COMPLAINT ???

KNOW YOUR PROBLEM & CHANNELS COMPLAINTS RIGHT ...

Please refer to the guidelines below to ensure that your complaint is processed immediately by the relevant enforcement agency:

CLASSIFICATION OF COMPLAINTS ENFORCEMENT / JURISDICTION
Property fraud / Money

The Royal Malaysian Police (PDRM)
urusetia_jsjk@rmp.gov.my  

  1. Scratch and Win
  2. Fraud Purchase 
  3. Purchase Consumer Goods 
  4. MLM 
  5. Copyright / Intellectual 

Ministry of Domestic Trade, Cooperatives and Consumerism
e-aduan@kpdnkk.gov.my

Tribunal for Consumer Claims Malaysia (TCC)
https://ttpm.kpdnkk.gov.my/portal/index.php/my/

  1. Scams
  2. Gold Investment Scheme / Cash
  3. Forex (foreign exchange) 
  4. Illegal Deposit Taking 
Bank Negara Malaysia
bnmtelelink@bnm.gov.my 
Abandoned house / not ready
Problems with contractors 

Housing tribunal
enforcement@kpkt.gov.my

Construction Industry Development Board Malaysia (CIDB) 

Tax Evasion

Inland Revenue Board
pelariancukai@HASIL.GOV.MY

Employees Provident Fund (EPF)

The Employees Provident Fund (EPF)
speakup@epf.gov.my

  1. Claim back investment / loss / issues in the company
  2. The collision Contract Request to get the views of any legal practitioner qualified for civil action.
Request to get the views of any legal practitioner qualified for civil action.


  • The complaints other than the above can be referred to the Companies Commission of Malaysia if applicable.
  • Warning: All the complaints submitted false may be prosecuted under the Penal Code (Act 574).

Please click here if you want to make complaints or enquiries relating to SSM’s product and service.