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Client Charter Statistic 2016

Status Report On SSM’s ROB Client Charter 2016

-Overall SSM Achievment-

Types of Forms	Client Charter	Jan 16 (%)	Feb 16 (%)	Mar 16 (%)	Apr 16 (%)	May 16 (%)	June 16 (%)	July 16 (%)	Aug 16 (%)	Sep 16 (%)	Oct 16 (%)	Nov 16 (%)	Dec 16 (%)
Registration of Change of Business Address (Form B1)	1 Hour	98.6	98.9	99.1	94.85	96.3	96.1	93.3	96.6	96	97.48	95.6	94.04
Registration of Change in Type of Business (Form B2)	1 Hour	98.3	98.4	98.4	95.22	96.8	99.2	94.81	96.5	94.1	95.88	96	94.72
Registration of Change of Particular on Branches (Form B3)	1 Hour	98.8	98	98.8	92.42	93.8	98.9	97.64	97.1	94.4	98.73	98.4	97.60
Registration of Change of Information of Owner/Partner (Form B4)	1 Hour	98.5	98.9	99	96.21	94.2	97.1	94.7	95.6	98.3	98.41	96.9	96.73
Termination of Business (Form C)	16 Mins	97.4	91	98	94.05	94.2	94.2	90.58	94.8	94.6	91.96	94.7	96.18

Status Report On SSM’s ROC Client Charter 2016

-Overall SSM Achievment-

Types of Forms	Client Charter	Jan 16 (%)	Feb 16 (%)	Mar 16 (%)	Apr 16 (%)	May 16 (%)	June 16 (%)	July 16 (%)	Aug 16 (%)	Sep 16 (%)	Oct 16 (%)	Nov 16 (%)	Dec 16 (%)
Incorporation of A New Company (Form 6)	1 Day	100	100	100	100	100	100	100	100	100	100	100	100
Approval of Name (Form 13A)	1 Day	100	100	100	100	100	100	100	–	–	–	–	–
Commencement of Business for Public Companies (Form 18)	1 Day	100	100	100	100	100	100	100	100	100	100	100	100
Change of Company Name (Form 11(21))	1 Day	100	100	100	100	100	100	100	99.85	100	100	100	100
Conversion of Status (Form 11(26))	1 Day	100	100	100	100	100	100	100	100	100	100	100	100
Registration of Charge (Form 34)	2 Days	100	100	100	100	100	100	100	100	100	100	100	100

Nota:

Pengiraan Piagam Pelanggan bermula dari penerimaan dokumen dan bayaran di kaunter sehingga keputusan/sijil diberikan.
Pencapaian adalah berdasarkan laporan yang dikeluarkan oleh Sistem Data Warehousing bermula Januari 2011.

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